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Complaints Procedure

Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:  

The Faculty Office 
1, The Sanctuary 
Westminster 
London SW1P 3JT 

Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com 
Website: www.facultyoffice.org.uk

If you are dissatisfied about the service you have received please do not hesitate to contact the Director, Lara Giuliana Gouveia Simonetti, at lara@larianae.com.  

If we are unable to resolve the matter you may then complain to the Notaries Society of which  we are members, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.  

In that case please write (but do not enclose any original documents) with full details of your complaint to :-  

The Secretary of The Notaries Society 
P O Box 1023
Ipswich IP1 9XB

Email: secretary@thenotariessociety.org.uk 

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.  

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :   

Legal Ombudsman 
P O Box 6167
Slough SL1 0EH

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk 
Website:  www.legalombudsman.org.uk  

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :-  

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.