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Complaints Procedure

Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:  

The Faculty Office 
1, The Sanctuary 
London SW1P 3JT 

Telephone: 020 7222 5381

If you are dissatisfied about the service you have received please do not hesitate to contact the Director, Lara Giuliana Gouveia Simonetti, at  

If we are unable to resolve the matter you may then complain to the Notaries Society of which  we are members, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.  

In that case please write (but do not enclose any original documents) with full details of your complaint to :-  

The Secretary of The Notaries Society 
PO Box 7655
Milton Keynes MK11 9NR

Telephone: 01908 803527  

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.  

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result :   

Legal Ombudsman 
P O Box 6806 
Wolverhampton WV1 9WJ  

Telephone: 0300 555 0333

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :-  

  • Within six months of receiving a final response to your complaint and 
  • Six years from the date of act/omission; or 
  • Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)  

The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.  

*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office